Privacy Policy

This privacy policy outlines how West Midlands Psychotherapy Services Ltd processes your personal data.

The data we collect from you and how it is used


We collect information when you make contact with us through the website. The information collected includes; name, email address and telephone number. The reason we request this data is so that we can contact you regarding your enquiry.

If you proceed to enter therapy, during both assessment and therapy, personal and sensitive data will be collected.  This will include personal details, family details, lifestyle, social circumstances, physical and mental health details, as well as basic background information such as contact details and name and address of your GP.  This will be collected verbally, and a written record will be kept in notes taken during and/or after the session.  This information will not be routinely shared, saved for potentially in the circumstances described in the confidentiality section below.

West Midlands Psychotherapy Services Ltd has implemented technical and organisational measures to ensure that personal and sensitive data remains secure.  An audit of all the storage methods used by us has been completed in accordance with the EU General Data Protection Regulation and information is kept secure in line with industry standard best practice.


Why we process your data


The legal basis for collecting this information is that you consent to provide it, since collecting this information is necessary for the performance of the contract to which you are party.  Please be advised that we do not use your data for sales or marketing purposes.



How long we keep your data


Under Common Law West Midlands Psychotherapy Services Ltd will keep information about you for six years, and in the case of children, three years after someone turns 18.  After this date the data will be securely deleted.



Boundaries of confidentiality


The therapist-client relationship is essentially one of a confidential nature, although this is not absolute.  Generally speaking, no information relating to your sessions will be passed to anyone else unless you give written permission to do so.  However, there are some exceptions whereby confidential information would be released, even in the absence of your consent. 


These include:

  1. All health care professionals have a duty to act when there is a danger to the client or any other member of the public.  This generally means that the therapist may involve others when it is necessary to protect the client or another person.  For example, if you were to state that you were actively intent on harming yourself or another person, other relevant authorities will be informed.


  1. The law requires that health care professionals report instances where they believe a child or children are in danger of harm, for example, through abuse or neglect.   Therefore, if in the course of your sessions you release information pertaining to actual or potential harm to a child, the relevant authorities will be informed. 


  1. Health care professionals do consult with one another from time to time.  The most frequent example of this is with respect to the therapist’s supervision, where they will discuss case material with their supervisor in the interests of providing a better service to their clients.  Where practical, such material is conveyed without identification.  At other times, identification may be necessary, for example if another therapist is covering phone calls in the absence of your therapist. 


  1. In response to a Court order a therapist must testify or release any records that are kept about you. 



Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, please contact us using the details contained in this policy.


Contact West Midlands Psychotherapy Services Ltd


For further information, please contact us using the details provided below:


By Email:

By Post: West Midlands Psychotherapy Services Ltd, West Midlands House, Gipsy Lane, Willenhall, WV13 2HA.

By Phone: 07749763111

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