Receiving CBT remotely via video/telephone

Existing Users Consent Form



We are moving our usual face to face services online due to COVID-19 this to protect the health of yourself, us as practitioners and the general public.


Starting your call

Please be aware that we will call you at your scheduled appointment time. If you do not answer your call, we will try up to 3 times during your appointment time, if you do not answer this is then classed as you did not attend your appointment and the session is chargeable.



We ask that you ensure the space in which you receive your session is private an uninterrupted by any distractions. Your confidentiality rights remain as in your initial face to face contract and as verbally explained by your therapist. We request you do not record or share the session video/call with anyone or on social media.



Due to us not being in the room together face to face, with online therapy we have to ensure you could manage any distress independently and/or with use of your support network. Please see the below guidance on managing distress.


During the session: Technology can sometimes be temperamental, and we can lose connection, should this occur I will telephone you. If I cannot telephone you, I will text/email you. In the meantime while I am establishing contact with you, I ask you to use your strategies we have already learnt together or visit the helpful websites below. If you are concerned you may feel distressed during the session you could ensure someone is home in a different room who you can easily access for support.


After the session: Please ensure you have somewhere calming where you can relax after the session, you can use the helpful websites below to help you manage any distress. Make sure you are able to access support if this is required after your session as we are unable to provide out of session crisis/distress services. Support may include you having someone around at home or someone you can call if you were to feel distressed. If you do not have anyone to call and you feel in distress, or have thoughts of harming yourself, please call 111 or the Samaritans on 116123. If you feel you are going to harm yourself you should visit A&E or call 999 for support right away. 


Helpful websites for managing distress: 


Mindfulness tracks


Helplines for managing distress: 

Breathing Space – mental health helpline (Daily: 6pm-2am) Tel: 0800 83 85 87 Samaritans – confidential support for anyone in a crisis 24 hours Tel: 116123 


Apps: These can be located and downloaded from the iPhone store and GooglePlay.
‘Breaking Free – Keeping Safe’ is an app that provides strategies to help people stay safe while working through their difficulties, including managing harmful coping strategies, recognising triggers, coping with intense feelings and taking control of panic attacks.

‘Breaking Free – Safety Zone’ is an app that contains over 15 techniques to help the user to gain more control over their emotions, thoughts and behaviour.


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